Terms and Conditions
Terms and Conditions of Rental – This page provides our standard terms and conditions of rental for guests. The owner of the property, hereinafter referred to as the Owner, offer the short term rental/letting of the Property named on the Rental Agreement (a copy is supplied on booking of your vacation property), to the person of 21 years or over named as the Party Leader and to the named party members (on the Rental Agreement), hereinafter referred to as the Guest, under the terms set out below. Email Booking The Owner will provide a written quotation by email and on screen showing the total rental fee to the Guest for the Property. Quotations are valid until the Property is either booked by a third party, or the Company receives a deposit for the same dates (or part thereof) from any party. Where the Guest agrees by email, facsimile or other written device to book the Property, the Owner will provide a booking confirmation to the Guest by email. The booking shall be provisional until the Guest has paid the requested deposit or payment as defined on the booking confirmation. Until the Deposit is received, the Owner reserves the right to accept any booking for the Property from a third party, where said third party agrees to payment prior to receipt of payment from the Guest. Confirmed Booking On receipt of the required payment from the Guest, the Owner will issue a Rental Agreement by email, facsimile or postal mail to the Guest. Only on release of the Rental Agreement from the Owner is the booking determined as confirmed. Acceptance The Guest agrees that payment of the rental deposit sum to the Owner will signify their full acceptance of these Terms and Conditions of Rental. The Guest further acknowledges that by payment of the final rental sum, the Guest has received copies of, and/or read and accepted these Terms of Conditions of Rental on this web site. Payments The Guest agrees and acknowledges that the Owner will not release the Property or any service prior to receipt by the Owner of payment in full. Failure of the Guest to pay rental or for any service will result in removal or refusal to supply said service, including, but not limited to provision of accommodation in the Property. Such removal and or refusal will not alter the terms and penalties associated with cancellation. The Guest agrees to pay the Total Rental Fee as shown on the Rental Agreement within the due dates as set out on the booking confirmation. Final and full payment is due 60 days prior to arrival. In the event of late payment, or failure to pay, the Owner reserves the rights to levy the cancellation penalty percentage charges against any money that the Guest has paid in advance and cancel the booking of the Guest. Where the money paid in advance is insufficient to cover the calculated percentage, the Owner reserves the right to exercise any legal remedies to pursue the amount owed by the Guest. Where the Guest chooses to amend their booking 30 days or more prior to arrival resulting in a change of dates of stay, a £50 Booking Administration Fee MAY be levied. Where the guest alters the booking resulting in a reduction in the number of nights, the Owner will charge the £50 Booking Administration Fee in addition to the cancellation fee warranted against the number of nights cancelled as described below. The Owner reserves the right to amend rates at any time. Pre-existing reservations, where the Guest has made a payment, will remain at the pre-increase pricing. Rental Period The Guest agrees, and the Owner permits the Rental Period to begin and end on the dates shown as the Rental Period (as shown on the Rental Agreement). Check In Unless agreed otherwise, Check in to the Property is after 4:00 pm on the date of arrival as shown on the Rental Agreement, Booking Confirmation or Registration Form. At the sole discretion of the Company, any Guest arriving to collect keys before that time may be refused. Check Out Unless agreed otherwise , Check out is on the date of departure as shown on the Rental Agreement and Registration Form, at 10:00 am. All keys must be returned by 10:00 am on the date of departure. In the event that it is found that the Guest has not departed the Property on the date of departure, at the due time, then the Guest will pay a penalty charge of one day’s rental. Basis of Rental Properties offered for short-term rental through the Company are provided on a self-catering basis. The Company provides complimentary, toilet paper, and trash bags. Once these items are used, it is the guests responsibility to replenish them. The Guest may elect to order groceries and supplies in advance from the Company at the charges set out. Accidental Damage Waiver If the Guest has paid an Accidental Damage Waiver (ADW) premium to the Owner (amount shown on the Rental Agreement) prior to arrival. The Guest agrees that the Party Leader remains responsible for all loss from the property or its inventory during the Rental Period. Should the Guest find the property to be defective in some way they must contact (by telephone or email) the Management company or the Owner and report these deficiencies within one working day to protect themselves from claims made as a result of accidental damages found during their stay, or within 72 hours following their departure, up to a maximum value of £350. Security Deposit If the guest has paid a security deposit to the owner (amount shown on the rental agreement) prior to arrival. The Guest agrees that the Party Leader remains responsible for all loss from the property or its inventory during the Rental Period. Should the Guest find the property to be defective in some way they must contact (by telephone or email) the Management company or the Owner and report these deficiencies within one working day to protect themselves from claims made as a result of accidental damages found during their stay, or within 72 hours following their departure. The Guest agrees that the Management Company or the Owner MAY charge additional fees to cover : Early arrival or late departure charges Non-return of keys Loss or breakage of inventory items Damage to the Property or its equipment Unauthorised Pets Where loss or damage to the Property, the inventory, or equipment exceeds the Amount covered by the Accidental Damage Waiver premium or the amount of the Security Deposit , the Management Company or the Owner will bill the Guest for the shortfall, and the Guest agrees to pay within 14 days. In the event that the Guest fails to pay any such shortfall, the Owner reserves the right to exercise any legal remedies to pursue the amount owed from the Guest. Where the Management Company finds damage or loss to the Property following the Guests departure that, in the view of the Management Company, constitutes malicious or wanton damage, the Management Company and or Owner reserves the right to notify law enforcement authorities and prosecute, in addition to billing the Guest for the full amount of repair or replacement, and the Guest agrees to pay within 14 days. Pets Pets are not permitted in the Property unless expressly agreed beforehand. Guests with pets are advised to place their pet at another facility. The Management Company nor the Owner of the Property cannot be held liable for any loss or injury to a pet while staying at the Property, nor for any action taken against the pet or pet owner by third parties. In the event that the Guest brings an unauthorised pet to the Property, the Management Company may elect to evict the Guest from the Property with loss of all rental money paid and/or levy a charge of at least £200 per bedroom per week to the credit card of the Guest, to pay for additional sanitation and cleaning on the departure of the Guest and pet. Cancellation The Guest may cancel their booking at any time up to or during the Rental Period. In the event that the Guest exercises their right to cancel, the Company will levy the following cancellation penalty percentage rates of the Total Rental Fee (amount shown on the booking confirmation): From initial date of booking up to 60 days prior to the arrival date 20% Between 30 and 60 days prior to the arrival date 50% Less than 30 days prior to the arrival date 100% The Company regrets that it is unable to waive any of the cancellation charges above, whatever the circumstances. The Company recommends that all guests take out adequate cancellation or vacation insurance either through their insurance broker or travel agent. Alternatively, the Guest may elect to purchase cancellation protection through the Owner (only available at the time of initial booking). Please ask for details. Further terms and conditions apply. Service Level The Management Company agrees to a Service Level for the remedy of any problems found at the Property, either on arrival of the Guest, or during the Rental Period, as follows. The Company agrees to provide a response to remedy problems that, at the sole discretion of the Management Company, constitute emergencies, which would affect the safety of the Guest. Any problems arising during the Rental Period at the Property that do not constitute an emergency as determined by the Company will be remedied during or after the Rental Period, based on the severity of the problem, at the sole discretion of the Management Company. The Management Company makes all reasonable efforts to maintain each property and its equipment in good working order. Wherever commercially possible, repairs are performed within 24 hours, but sometimes delays are inevitable. At the sole discretion of the Owner, refunds are grantable for malfunctioning mechanical or electrical equipment including (but not limited to): inoperable appliances, air-conditioning units, pools and/or spas. No refunds will be given for unfavorable weather, early departure, utility service interruption, construction, or maintenance issues. Additionally, there are no refunds for faulty recording or playback equipment, TVs, audio, telecoms, cable reception, computer equipment or internet access. Limitation of Liability Release of the physical address and directions to the Property to the Guest prior to final balance payment is at the discretion of the Owner. This is a security measure. The Management Company and/or the Owner do not accept liability for equipment failure and or services in the Property. In the event of failure of equipment, the Guest must notify the Company within one working day such that the Company may elect to effect a remedy to the failure. The Management Company and/or the Owner do not accept liability for lost or stolen personal property of the Guest from the Property during the Rental Period. In the event that property of the Guest is lost or stolen, the Guest should advise the appropriate authority first, and then the Company, of the lost or stolen items. The Management Company will make reasonable efforts to make good and secure the Property, this will be the extent of its liability to the Guest under such circumstances. The Management Company or its representatives may enter the Property at any time, without notice, for the purposes of protection and/or maintenance of the Property. Wherever possible, the Company will provide notice to the Guest prior to such entrance. The Management Company and/or the Owner accept no liability for personal loss or injury to the Guest during the Rental Period. The Guest must ensure that they have adequate insurance cover. The Guest must ensure that Children are supervised at all times. It is the policy of the Management Company and Owner that all Children under the age of 18 years are not left in rental accommodation un-supervised during the rental period. The Management Company and/or the Owner do not accept any liability for the acts or omissions of any agent. These include but are not limited to, airlines, car-hire companies, travel agents, ticket agents, homeowners, or utility providers. The Management Company and/or the Owner do not accept liability for acts of violence, nature, fire, flood, war, civil disobedience, riot, or other force majure that may have a deleterious effect on the Guest. Failure to comply with any of the terms herein will at the sole discretion of the Management Company, result in the eviction of the Guest from the Property, without recompense or refund.